Privacy Policy

Effective Date: June 6, 2026

AFL Medical Transport (“AFL Medical Transport,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website and related services.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, or use our non-emergency medical transportation services.

Important Notice: AFL Medical Transport provides **non-emergency transportation only** for patients traveling to and from doctors’ appointments and similar medical visits. We do not provide emergency medical services. If you are experiencing a medical emergency, call 911 or seek emergency care immediately.

1. Information We Collect

We may collect the following types of information:

Information You Provide to Us
When you contact us, request transportation, or complete forms on our website, we may collect:
– Name
– Phone number
– Email address
– Home or pick-up/drop-off address
– Appointment details
– Billing or payment information, if applicable
– Any other information you choose to provide

Health-Related Information
Because we provide medical transportation, you may voluntarily provide limited health-related information necessary to schedule or coordinate your ride, such as mobility needs or appointment-related details. We collect only the information needed to provide safe and appropriate transportation services.

Automatically Collected Information
When you visit our website, we may automatically collect:
– IP address
– Browser type
– Device information
– Pages visited
– Date and time of access
– Referring website or source

We may use cookies or similar technologies to improve website performance and user experience.

2. How We Use Your Information

We may use the information we collect to:
– Schedule and coordinate transportation services
– Communicate with you about appointments or service requests
– Provide customer support
– Process payments and related transactions
– Improve our website and services
– Maintain records for business, legal, and operational purposes
– Comply with applicable laws and regulations

3. How We Share Information

We do not sell your personal information.

We may share your information only in the following situations:
– With service providers: Such as payment processors, website hosting providers, scheduling software, and other vendors who help us operate our business
– For legal reasons: If required by law, court order, or governmental request
– To protect rights and safety: If necessary to protect our company, customers, employees, or the public
– With your consent: When you authorize us to share information

If needed to provide transportation, we may share limited information with drivers, dispatch staff, or affiliated service providers.

4. Health Information and Privacy

We understand that some information you provide may relate to your health or mobility needs. We use such information only as needed to coordinate transportation services and ensure your ride is safe and appropriate.

Please note that while we take privacy seriously, this website privacy policy is not a substitute for a formal HIPAA notice unless AFL Medical Transport is otherwise required to comply with HIPAA as a covered entity or business associate.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:
– Remember your preferences
– Analyze website traffic
– Improve site performance
– Enhance user experience

You can usually adjust your browser settings to refuse cookies or notify you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.

6. Data Retention

We keep personal information only as long as necessary for:
– Providing services
– Meeting legal, accounting, or recordkeeping requirements
– Resolving disputes
– Enforcing agreements

7. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to:
– Access your information
– Request corrections
– Request deletion, subject to legal limitations
– Opt out of certain communications

To make a privacy-related request, contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those third-party sites.

10. Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect personal information from children under 13 without parental or guardian consent, where required by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

AFL Medical Transport
(909) 591-1177